Increase your online store sales
“At the counter” communication is now available for online stores
There is no need to convince anyone that the role of online stores in both retail and wholesale trade is growing every day. The ability to search, compare, select and buy products around the world from the comfort of your home has become so commonplace that many futurologists predict the transformation of offline stores into museums of sorts.
However, this is still a long way off. And first of all, because offline trading offers the opportunity not only to thoroughly study the goods, but also direct communication with the seller, which helps to make the right choice.
Usually, a customer of an online store is contacted after he has made a preliminary selection. Moreover, this is not done by a sales assistant, but by a manager who specifies the nuances of payment and delivery. At the same time, communication takes place after a while – they can contact the buyer in an hour or a day.
This is inconvenient both for the buyer, who would not mind helping with the choice, and for the seller, who cannot immediately quickly respond to the client’s interest in a particular product.
The Roi4Presenter service solves this problem and transfers communication ‘at the counter’ to online stores thanks to a unique feedback system that notifies the seller without delay that someone has started viewing the product presentation. The presenter can immediately inform the client that he is online, ready to connect to the presentation, answer questions, recommend products at the request of the buyer – in short, do the job the way the sales assistant should.
Here's how it works
Upload a presentation to Roi4Presenter
With Roi4Presenter you can take advantage of offline trading in an online store
Note that the basic settings of the feedback system provide for the possibility that communication will begin not only at the initiative of the seller, but also at the request of the client – just like offline. To do this, the buyer can use the ‘call the presenter’ button. In this case, the seller will receive not only a message that someone is watching the product presentation, but also a call from a potential buyer, indicating that the client is already “warm”. Working with Roi4Presenter you will be able to use the communication skills of good salespeople and, thanks to this, to outperform your competitors.
Moreover, realizing that it is difficult to overestimate the value of the moment when a potential client is ready to ask questions, we have provided a “call presenter” button, which allows a visitor to signal that they want to chat with a click.
Advantages
You will find out what product the client is interested in at the moment when it happened and start communicating with him at the same moment, not letting him cool down
You can chat with him in 'counter' mode almost as effectively as in an offline store, finding out his preferences and suggesting other products
You can ask the client to use the contact data collection form built into the product presentation in order to use them for mailing in the future